Carpet Cleaning BR1 Terms and Conditions of Service
These Terms and Conditions set out the basis on which Carpet Cleaning BR1 provides carpet, rug, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm or company who books or receives the services.
Company means Carpet Cleaning BR1, the service provider.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any other related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative engaged by the Company to deliver the Services.
2. Scope of Services
The Company provides professional carpet, rug and upholstery cleaning services, along with related treatments such as stain removal, deodorising and fabric protection, where requested and agreed. The exact scope of the Services for each booking will be as agreed at the time of booking and confirmed in the booking confirmation.
The Customer is responsible for ensuring that the description of the areas and items to be cleaned is accurate. If, upon arrival, the Technician finds that the scope of work differs significantly from the description provided, the Company reserves the right to revise the quotation, adjust the Service duration or decline the Service.
3. Booking Process
Bookings may be made by the Customer through the Company’s accepted communication channels. At the time of booking, the Customer may be asked to provide details including full name, property address, access information, description of areas and items to be cleaned, and any relevant information about stains, damage or special requirements.
All bookings are subject to availability and are not confirmed until the Customer has received a booking confirmation from the Company. The Company reserves the right to refuse any booking at its discretion.
The Customer must ensure that a person aged 18 years or over is present at the Premises during the appointment, unless otherwise agreed in advance. If access cannot be provided at the agreed time, waiting charges or a call-out fee may apply.
4. Quotations and Pricing
Quotations are based on the information supplied by the Customer, including room sizes, number and type of items, and the condition of the carpets or upholstery. All prices are provided in good faith but are subject to change if the actual work required differs from the initial description.
Unless otherwise stated, quotations include labour, use of standard cleaning products and equipment, and travel within the normal service area. Additional charges may apply for parking costs, congestion or clean air zone charges, heavily soiled areas, specialist stain treatments or items not disclosed at the time of booking.
The Company reserves the right to adjust prices periodically. The price applicable to a particular Service is the price confirmed at the time of booking.
5. Payments and Deposits
Payment terms will be confirmed at the time of booking. The Company may require full payment or a deposit in advance to secure the appointment, especially for larger jobs, commercial appointments or bookings at peak times.
Balances, where applicable, are payable on completion of the Services, unless alternative arrangements have been agreed in writing in advance. The Customer must ensure that payment is made promptly using one of the payment methods accepted by the Company.
Where payment is not received on completion, the Company reserves the right to charge reasonable late payment fees and interest in line with applicable legislation. The Customer will be responsible for all costs incurred in recovering overdue amounts, including third-party collection costs where relevant.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled appointment time is required to cancel or change a booking without charge.
If the Customer cancels or reschedules with less than 24 hours notice, the Company may charge a cancellation fee, which can include retention of any deposit paid or a charge equivalent to a reasonable portion of the quoted price to cover the Company’s lost time and costs.
If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present and has not arranged access, the Company may treat this as a late cancellation and apply the applicable fee.
The Company reserves the right to cancel or reschedule a booking due to factors beyond its control, including but not limited to illness, extreme weather, vehicle breakdown, equipment failure or other unforeseen circumstances. In such cases, the Company will use reasonable efforts to offer an alternative appointment. The Company will not be liable for any loss or damage arising from such cancellations, beyond refunding any pre-paid amounts for the cancelled Services.
7. Customer Obligations and Access
The Customer must provide safe and suitable access to the Premises at the agreed time, including clear directions, entry instructions and any necessary permissions from building management or landlords.
The Customer is responsible for ensuring that the areas to be cleaned are reasonably clear of personal items, furniture, electrical equipment and other obstructions, unless furniture moving has been specifically included as part of the quotation.
The Customer must inform the Technician of any known hazards, defects or risks at the Premises, including loose floor coverings, damaged fittings, unstable furniture, electrical issues or any other condition that may affect the safety of the Technician or the performance of the Services.
Children and pets must be kept away from the areas being cleaned and from equipment and cleaning products at all times during the visit. The Company accepts no liability for injury or damage resulting from failure to comply with this requirement.
8. Service Limitations and Pre-existing Conditions
While the Company aims to achieve high cleaning standards, complete stain removal or restoration to original condition cannot be guaranteed. Certain stains, odours, wear and discolouration may be permanent.
The Technician will assess carpets, rugs and upholstery before cleaning, but the Customer acknowledges that some issues, including shrinkage, colour run, texture changes or previously hidden damage, may only become apparent during or after cleaning. The Company will not be liable for such issues where they result from pre-existing conditions, unsuitable fabrics, wear and tear, or previous treatments.
The Company may decline to treat certain items or areas if the Technician considers that cleaning would carry an unacceptable risk of damage. In such cases, the Technician will explain the reasons and, where possible, suggest alternatives.
9. Liability and Insurance
The Company will exercise reasonable care and skill in providing the Services. The Company maintains appropriate insurance cover in line with industry practice.
The Company’s liability for any loss or damage arising from the provision of the Services is limited to the lesser of the cost of re-cleaning the affected area, repair of the damaged item or the current fair market value of the item, subject to the overall limitation described below.
To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of enjoyment arising from or in connection with the Services or these Terms and Conditions.
The Company’s total aggregate liability to the Customer for any and all claims arising out of or in connection with the Services or these Terms and Conditions shall not exceed the total amount paid by the Customer to the Company for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
10. Complaints and Quality Assurance
If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work. The Company will investigate the complaint and, where appropriate, may arrange a re-visit to inspect and, if necessary, re-clean the affected areas.
The Customer must allow the Company a reasonable opportunity to remedy any issues before arranging third-party services or seeking other remedies. The Company will not be responsible for costs incurred from third-party services engaged without its prior written consent.
11. Waste Handling and Environmental Regulations
The Company aims to comply with all relevant waste and environmental regulations in the provision of cleaning services. During the cleaning process, waste water and residues are generated. Unless otherwise agreed, waste water will be disposed of using appropriate drainage at the Premises, in accordance with local regulations and with due regard to environmental considerations.
The Customer must ensure that suitable drainage is available at the Premises and must inform the Technician of any restrictions on the use of sinks, drains or external drainage points.
Where the Services involve removal of physical waste such as debris, packaging or other materials, the Company will agree in advance whether such waste is to be removed by the Company or left on site for disposal by the Customer. The Company does not operate as a licensed waste carrier and will not remove or transport controlled waste, hazardous substances, sharp objects, clinical waste or any materials requiring specialist handling under waste regulations.
The Customer is responsible for ensuring that any such prohibited or hazardous materials are removed from the areas to be cleaned before the appointment. The Company may refuse to proceed with the Services or part of the Services if such materials are present, and may charge a fee for any lost time or additional visits.
12. Health, Safety and Conduct
The Company is committed to maintaining high standards of health and safety. Technicians are instructed to follow safe working practices and to use equipment and cleaning products in accordance with manufacturer instructions and applicable regulations.
The Customer must not ask the Technician to undertake any task that falls outside the agreed Services or that is unsafe, unlawful or inappropriate. The Company reserves the right to withdraw the Technician from the Premises if they are subjected to abuse, harassment, unsafe conditions or any form of unreasonable treatment. In such cases, the booking may be treated as cancelled by the Customer and fees may apply.
13. Property Damage and Loss
The Customer should remove or safely store valuable, fragile or irreplaceable items before the appointment. While the Company will take reasonable care, it will not be liable for damage to items that the Technician has not been asked to move or clean, or for items left in a precarious or unstable position.
If the Technician is required to move light furniture as part of the Service, this will be done with reasonable care. The Company does not accept responsibility for damage arising from inherent weakness, instability or poor construction of furniture or fittings.
14. Data Protection and Privacy
The Company collects and uses personal information provided by the Customer for the purpose of managing bookings, delivering Services, processing payments and handling enquiries and complaints. The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties.
Personal data may be shared with Technicians and third-party service providers where necessary for the performance of the Services, processing of payments or compliance with legal obligations.
15. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practices or the Company’s operations. The most recent version will apply to any new bookings made after the updated Terms and Conditions are published or otherwise made available to the Customer.
For ongoing or repeated Services, the Company will notify the Customer of any material changes where reasonably practicable.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory consumer protection rights that apply to the Customer.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of the booking and any other documents expressly referred to in them, constitute the entire agreement between the Customer and the Company in relation to the Services. They supersede any prior agreements, understandings or arrangements, whether written or oral.
By making a booking with Carpet Cleaning BR1, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
