Carpet Cleaning BR1 Privacy Policy
This Privacy Policy explains how Carpet Cleaning BR1 collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Carpet Cleaning BR1 service area. It also sets out your rights under the General Data Protection Regulation and applicable UK data protection laws.
This Privacy Policy applies to all Carpet Cleaning BR1 customers and people who contact us or use our services within our operating area, whether you communicate with us by phone, in writing, online, or in person.
Who We Are and Scope of This Policy
Carpet Cleaning BR1 is a provider of carpet cleaning and related services. In respect of the personal data we collect and process about our customers, we act as the data controller. This means we determine the purposes and means of processing your personal data.
This Privacy Policy covers information we collect about individuals who:
request a quote or information about our services
make a booking or enter into a contract with us
receive carpet cleaning or related services from us
communicate with us regarding our services or aftercare
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you when you interact with Carpet Cleaning BR1:
Identification and contact data such as your name, address, service address, and general location details in the BR1 area.
Communication data such as your correspondence with us, including messages, notes of conversations, and feedback about our services.
Service and booking data such as dates and times of appointments, details of the services requested or provided, property access instructions that you choose to share, and information about the condition and type of flooring.
Billing and payment data such as invoicing details and records of payments made or due. We do not store full payment card data when payments are processed by a secure third party.
Technical and usage data if you interact with our online content, which may include information such as basic device and usage information, as far as required for providing and improving our services.
How We Collect Your Personal Data
We collect personal data directly from you when you:
contact us to request a quote or make a booking
provide details for us to carry out carpet cleaning or related services
communicate with us by phone, in writing, or using online forms
provide feedback or a review about our services
We may also receive personal data indirectly from third parties where this is necessary to provide services you have requested, for example where a managing agent or landlord provides access details or contact information to coordinate works.
Lawful Basis for Processing Your Data
We will only process your personal data when we have a lawful basis to do so. Depending on the circumstances, the lawful basis will usually be one or more of the following:
Contract: We process your personal data to enter into and perform our contract with you, including to arrange and provide carpet cleaning services, manage bookings, issue invoices, and handle service-related communication.
Legal obligation: We may process your personal data where necessary to comply with legal and regulatory obligations, such as record keeping for tax or accounting requirements.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that those interests are not outweighed by your rights and freedoms. These interests can include responding to enquiries, improving our services, managing our business operations, and protecting our rights.
Consent: In limited cases, we may rely on your explicit consent, for example for certain types of marketing communication where consent is required. When we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes, confirm bookings, and deliver carpet cleaning and related services.
To communicate with you before, during, and after the provision of services, including service confirmations and updates.
To manage payments, issue invoices, and maintain financial records.
To respond to your questions, requests, complaints, or feedback.
To maintain and improve our services, customer experience, and business processes.
To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims.
To send you information about services that may be relevant to you, where permitted by law and in line with your communication preferences.
Data Retention
We will keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, we may retain customer and booking records for a period that allows us to manage our relationship with you, handle queries or complaints, and comply with applicable laws. This may include retaining certain invoice and transaction information for a number of years to meet tax and accounting obligations.
When personal data is no longer required, we will either delete it securely, anonymise it, or, where deletion is not possible, we will securely store and restrict access to it until deletion can be carried out.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:
Service and technology providers that support our booking, invoicing, or customer management systems.
Payment and financial service providers to process transactions and manage billing.
Professional advisers, such as accountants or legal advisers, where needed to support our business and comply with legal obligations.
These processors are engaged under written contracts that require them to only process your personal data in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also need to share personal data where required by law, regulation, or court order, or where it is necessary to establish, exercise, or defend legal claims.
We do not sell your personal data to third parties.
International Transfers
If we use service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that any transfer of personal data is carried out in compliance with applicable data protection laws. This may include using appropriate safeguards such as standard contractual clauses or relying on an adequacy decision.
How We Protect Your Data
We take appropriate technical and organisational measures to help protect your personal data against unauthorised access, loss, or misuse. These measures may include restricted access controls, secure storage systems, and staff awareness of data protection practices.
While we take steps to safeguard your personal data, no system can be completely secure. You are responsible for keeping any information you use to communicate with us secure and for telling us if you suspect any unauthorised use of your personal data in relation to our services.
Your Data Protection Rights
Under the GDPR and applicable UK data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and limitations, but in general they include:
Right of access: You can request confirmation of whether we process your personal data and, if so, request a copy of that data and information about how we use it.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we consider a request for correction.
Right to data portability: In some cases, you can request that we provide you with your personal data in a structured, commonly used, machine-readable format, or that we transmit it to another controller.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including any direct marketing activities.
Right to withdraw consent: Where we process your personal data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
To exercise any of these rights, or to ask questions about how we handle your personal data, you can contact us using the contact methods made available in our service communications or on our materials.
Complaints
If you are concerned about how we have handled your personal data, we encourage you to contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom or in the country where you live or work.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection best practices. Any significant changes will be explained in an updated version of this Privacy Policy. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
This Privacy Policy applies to all Carpet Cleaning BR1 customers and prospective customers in our service area and is intended to provide clear information about our approach to privacy and data protection.
